Last Updated: January 2024
Information We Collect
At Frost Flare Lashon Studio, we collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and mailing address
- Project Information: Property details, design preferences, budget requirements
- Communication Records: Correspondence via email, phone, or in-person meetings
- Website Usage: IP address, browser type, pages visited, and time spent on our site
How We Use Your Information
We use the collected information for the following purposes:
- Providing architectural design and related services
- Communicating about your projects and appointments
- Sending project updates and design proposals
- Improving our services and website functionality
- Complying with legal and regulatory requirements
- Marketing our services (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With contractors, consultants, and other professionals working on your project
- Legal Requirements: When required by law, court order, or government regulation
- Business Partners: With trusted partners for specific project needs (with your consent)
- Emergency Situations: To protect the safety and rights of our clients and staff
Data Security
We implement appropriate security measures to protect your personal information:
- Secure servers with SSL encryption
- Access controls and authentication protocols
- Regular security audits and updates
- Staff training on data protection practices
- Secure file storage and backup systems
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our relationship
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain project records for warranty and reference purposes
Typically, we retain client information for 7 years after project completion, unless otherwise required by law.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- File a complaint with privacy authorities
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered clients
- Providing notice during your next interaction with us